Travel Assistance

Travel Assistance

We are adjusting our services in a variety of ways to offer our customers travel assistance however we can. We are adjusting our services in a variety of ways to offer our customers travel assistance however we can.

Dear Valued Travelers,

At Silvercar, the health and comfort of our customers and employees are of utmost importance. In light of the impact of COVID-19, we wanted to take the opportunity to share our policy and procedures of vehicle cleaning and our cancellation policy should this impact your travel.

We are actively monitoring the COVID-19 virus updates from the World Health Organization and the U.S. Centers for Disease Control and Prevention and will continue to respond based on the best advice of government officials, public health authorities and medical professionals.

Adjusted policies

To assist you with your essential travel, Silvercar by Audi has temporarily adjusted policies, through May 31, 2020 for customers across the country. These policies will be reviewed on a case-by-case basis and are available by request through [email protected].

Temporarily allowing one-way drives between all Silvercar locations with NO additional fee
Vehicle retrieval will be provided when needed to ensure the safety of our customers and employees
Offering the option to extend long-term rental beyond 14 days
Weekly and monthly rental options at reduced rates upon request

As always, Silvercar does not charge any cancellation or change fees for rentals.

Keeping you safe

To keep you safe, we continue to review facilities and cars and remain committed to upholding the highest standards of cleanliness. We also continue to monitor local news and state mandates. In addition, we are making all locations available to serve our customers.

  • Before any Silvercar vehicle is rented our team goes through a thorough 19-step cleaning process during which all interior areas and surfaces are cleaned.
  • We utilize safe and effective germicidal cleaning solutions on surfaces and vacuum all footwells and cloth areas.
  • Between every use, our team thoroughly cleans and disinfects all surfaces of our Peg Perego Booster and Flex Convertible child-seats.
  • Our concierge teams are thoroughly trained in vehicle sanitization and overall cautionary practices for preventing the spread of germs.
  • We are requiring our employees to practice the prevention methods recommended by the World Health Organization, such as frequent hand-washing with soap and water.

Committed to you

We will get through this. Together. You have our team’s commitment to be there when you need us, all you need to do is ask. You can reach us at [email protected].

All our best,

The Silvercar by Audi team

Terms and Conditions
Exclusions may apply and all offers are subject to availability. Offers may not be available at all locations and may be changed or canceled without notice. Reservation must be completed by May 31, 2020.